Switchboard Operator

The minimum requirement to become an operator is usually an end of school certificate, a high school diploma or an equivalent qualification. However, attending a course for operators and receptionists can be useful for learning how to communicate efficiently and professionally on the phone and how to use the modern virtual operator and call management software. Newly hired employees typically go through a tutoring phase under the supervision of experienced employees or a short training phase to become familiar with the business processes and ensure that they learn all the skills necessary to perform their tasks. Switch center operators can also manage emergency call points (emergency call point operators). Such positions usually require specialist training and support under the supervision of experienced operators.

More Info: https://etechnewsupdates.blogspot.com/2020/01/how-to-become-switchboard-operator.html

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Last-modified: 2020-03-10 (火) 22:06:46 (232d)